Legal
Privacy Policy
Last updated: 21 September 2026
This Privacy Policy explains how WILLSOAR Technologies LLP (“Soarix”, “we”, “us” or “our”) collects, uses, discloses and safeguards your personal data when you visit our website, create an account, or use our domains, hosting, cloud, email, and related services (together, the “Services”). We are committed to handling your data responsibly and in accordance with applicable law, including India’s Digital Personal Data Protection Act, 2023 and, where relevant, the EU/UK GDPR.
By using the Services, you acknowledge the practices described here. If you do not agree, please do not use the Services.
1. Who we are
The data controller is WILLSOAR Technologies LLP, Karnataka, India. For any privacy question you can reach us at [email protected] or by phone at +91 62359 38353.
2. Information we collect
Information you provide
- Account & identity: name, email address, phone number, password, and business details.
- Billing: billing name and address, GSTIN (if applicable), and transaction records. Card and bank details are handled directly by our payment partners — we do not store full card numbers.
- Domain & registrant data: contact details required by registries/registrars to register or transfer a domain (e.g. WHOIS records).
- Support & communications: messages, tickets, and information you share with our team.
Information collected automatically
- Usage & device data: IP address, browser and device type, pages viewed, and actions taken.
- Cookies & similar technologies: as described in our Cookie Policy.
- Service logs: operational logs needed to run, secure and troubleshoot the Services.
3. How we use your information
- Provide, operate, maintain and improve the Services.
- Process registrations, deployments, payments, renewals and refunds.
- Communicate with you about your account, security, updates and support.
- Detect, prevent and address fraud, abuse and security incidents.
- Comply with legal, tax, accounting and regulatory obligations.
- With your consent, send marketing communications (which you can opt out of at any time).
4. Legal bases for processing
Depending on the context, we process personal data to perform our contract with you, to comply with legal obligations, for our legitimate interests (such as securing and improving the Services), and/or on the basis of your consent where required.
5. How we share information
We do not sell your personal data. We share it only as needed with:
- Payment processors (e.g. Razorpay) to process payments and invoices.
- Domain registries and registrars to register, transfer and renew domains.
- Infrastructure and service providers that help us host and operate the Services under confidentiality obligations.
- Authorities where required by law, court order, or to protect rights, safety and security.
- Business transfers in connection with a merger, acquisition or reorganisation, subject to this Policy.
6. International transfers
Our infrastructure spans multiple regions. Where data is transferred across borders, we take steps to ensure an appropriate level of protection consistent with applicable law and contractual safeguards.
7. Data retention
We keep personal data only as long as necessary for the purposes described here, including to meet legal, tax and accounting requirements, and to resolve disputes. When no longer needed, data is deleted or anonymised.
8. Your rights
Subject to applicable law, you may have the right to access, correct, update, or delete your personal data; to withdraw consent; to object to or restrict certain processing; to data portability; and to nominate a person to exercise your rights. To make a request, contact [email protected]. You also have the right to complain to the relevant Data Protection Board/authority.
9. Security
We use technical and organisational measures — including encryption in transit, access controls and monitoring — to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Children
The Services are not directed to children under the age required by applicable law, and we do not knowingly collect their personal data. If you believe a child has provided us data, please contact us.
11. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted here with a revised “Last updated” date and, where appropriate, notified to you.
12. Contact us
WILLSOAR Technologies LLP — Karnataka, India.
Email: [email protected] · Phone: +91 62359 38353