Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, renewals and refunds work for services purchased from WILLSOAR Technologies LLP (“Soarix”, “we”, “us” or “our”). It forms part of, and should be read with, our Terms of Service.

1. Scope

This policy covers our subscription and usage-based services, including web hosting, cloud/VPS, dedicated servers, business email, and domain registrations. Different service types have different refund rules because some costs — such as domain registration fees — are paid to third parties and are non-recoverable.

2. Cancellations

• You can cancel a subscription at any time from your account dashboard or by contacting support.
• Cancellation stops future renewals; it does not automatically trigger a refund for the current billing period unless stated below.
• On cancellation, the service remains active until the end of the paid period, after which it is suspended and later deleted in line with our Terms.

3. Money-back guarantee (eligible hosting plans)

Where a plan is advertised with a money-back guarantee, you may request a full refund of the plan fee within [7] days of the initial purchase (“the guarantee period”). This applies to first-time purchases of eligible hosting plans only and excludes the non-refundable items listed in Section 5. Renewals are not covered by the money-back guarantee.

4. Renewals

Services renew automatically at the then-current price unless cancelled before the renewal date. We will make reasonable efforts to remind you ahead of renewal. To avoid a renewal charge, cancel before the renewal date. Renewal charges are generally non-refundable, except where required by law.

5. Non-refundable items

The following are non-refundable once purchased or activated:

• Domain registrations, transfers and renewals — fees are paid to the registry/registrar and cannot be reversed.
• SSL certificates, licences, and other third-party products once issued or activated.
• Setup, migration, or professional-services fees for work already performed.
• Usage-based charges for resources already consumed.
• Purchases made using promotional credits or vouchers.

6. How to request a refund

To request a refund, contact us at [email protected] or +91 62359 38353 with your account details and order/invoice number. We may ask for information to verify the request and to understand any issue you experienced.

7. Refund processing

Approved refunds are issued to the original payment method through our payment partner (for example, Razorpay). Refunds are typically processed within [7–10] business days of approval, though the time for funds to appear depends on your bank or card issuer. Any applicable taxes are refunded in accordance with law.

8. Chargebacks

If you have a billing concern, please contact us first — we aim to resolve issues quickly. Initiating a chargeback without contacting us may lead to suspension of the affected services pending resolution.

9. Exceptions & statutory rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer protection law. Where such rights apply, they prevail over the terms above.

10. Contact us

WILLSOAR Technologies LLP — Karnataka, India.
Email: [email protected] · Phone: +91 62359 38353